Refund Policy

Return Window
You may return most new, unused items within 30 days of delivery.
 

Eligible Condition

Items must be in original packaging with all accessories. Opened consumables and personalized products are non‑returnable unless defective.

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Exchange Policy

We offer exchanges by processing a refund and allowing the customer to reorder.

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Process

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1. E‑mail support@tradelle.net with your order number and photos if damaged.

2. Receive an RMA number and prepaid U.S. return label (international customers pay return shipping unless the item arrived wrong or damaged).

3. Refund issued to original payment method 2–3 business days after we receive and inspect the return. Banks may take up to 5 additional days to post funds.

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Late or Missing Refunds

If you haven’t received a refund after 10 business days, contact your bank first, then us for assistance.